The Order Policy serves as a comprehensive guide for our valued customers at Shhopex, ensuring an efficient and transparent shopping experience. To uphold the integrity of our transactions, we present the following comprehensive guidelines governing the ordering process. These directives are binding for both our esteemed customers and our company.
ORDER CONFIRMATION
Upon successful placement of an order, customers will receive a detailed order confirmation email and WhatsApp notification containing comprehensive purchase details.
Customers are expected to promptly review the order confirmation and notify Shhopex of any discrepancies or concerns.
PRICING AND PROMOTIONS
- The prices listed on our website at the time of purchase are considered final.
- Promotional offers and discounts are subject to specific terms and conditions outlined in the promotion details.
PAYMENT METHODS
Shhopex accepts various payment methods, including KNet, Credit Card, Google Pay, and Cash on Delivery.
- To minimize the risk of unauthorized access, your credit card/debit card/net banking (mobile or internet) details will be encrypted.
- Other than where payment is by cash on delivery, the payment will be due and payable immediately at the time of placing the order.
- When you click "Authorize payment", you are confirming that the credit card is yours.
AVAILABILITY OF PRODUCTS
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All product orders are subject to availability. If there are difficulties regarding the supply of product(s) or an item becomes unavailable after order placement, we reserve the right to cancel the order and provide you with information on substitute products of the same or higher quality and value that you may order.
Customers may choose to substitute the out-of-stock item with a similar product, await restocking, or receive a refund for the unavailable item.
ORDER PROCESSING TIME
- Orders are typically processed within 1-2 business days following confirmation of payment.
- Orders placed on weekends or holidays will be processed on the next business day.
- We may contact you for additional information if necessary.
ORDER PROCESSING REFUSAL
- We retain the authority to withdraw any product from our website at any given time and to modify or eliminate any material or content therein.
- While our intention is always to fulfill orders promptly, extraordinary circumstances may necessitate the refusal of order processing after the issuance of the Order Confirmation. Such discretion is reserved and may be exercised at any juncture. Neither shall we be held liable to you nor any third party for the removal of any product from our website, the alteration or removal of content, or the refusal to process an order after the Order Confirmation has been dispatched.
We maintain the right to restrict access to our website and/or its functionalities or deactivate your account if your conduct contravenes these terms and conditions and/or applicable laws or if there are sufficient grounds to suspect misuse, abuse, or fraudulent activity.
SERVICE AVAILABILITY
We don’t accept orders from outside Kuwait. Please follow us regularly for updates on shipping.
We offer standard shipping options, which usually take 15 to 18 working days. Products will be delivered directly by Shhopex.
DELAYS AND EXCEPTIONS
While we strive to adhere to stipulated delivery timelines, unanticipated factors such as inclement weather, natural calamities, or carrier delays may impede timely delivery.
- There may also be delays due to unforeseen circumstances or delivery zones.
- If we are unable to comply with the delivery date, we will inform you and make efforts to rectify the situation.
For the purpose of these Conditions, "delivery" shall be understood to have taken place as soon as you or a third party indicated by you acquires physical possession of the goods, evidenced by the signing of the receipt.
LOST OR STOLEN PACKAGES
Shhopex bears no responsibility for packages deemed lost or stolen after carrier confirmation of delivery. It is the customer’s responsibility to ensure the availability of a recipient or designate a secure delivery location.
ADDRESS ACCURACY
It is imperative to ensure the accuracy and completeness of your shipping address. We offer complimentary free delivery services across all locations within Kuwait.
The registered user who placed the product order (or their authorized representative) must receive delivery of the ordered product.
If you are not at the specified location for order delivery, our staff will return for another attempt on a subsequent day.
If we are unable to reach the customer within 7 business days, the order will be automatically considered canceled.
NOTIFICATIONS
Should we discover any issues with the availability of items while processing your order, a Customer Relations Representative will contact you to discuss options. Items in the order will not be shipped separately. You will receive an email notification when your order has shipped, including a shipper tracking number.
To ensure prompt delivery, customers will be contacted at least 30 minutes before delivery. If unreachable, the driver will wait for 10 minutes before departing. Contact customer support at +965 50528255 for assistance.
SIGNATURES
All orders require a customer signature as confirmation of receipt upon delivery.
DELIVERY ISSUES
If you experience issues with delivery, contact our Customer Care Center via email at support@shhopex.com or WhatsApp +965-50583287 for assistance.
