Refund Returns & Exchange Policy

EXCHANGE POLICY

At Shhopex, we aim to make exchanges easy and comfortable. This policy outlines how we handle the exchanges to ensure a smooth process for the company and its customers.

 

Exchange Window

  • Discounted/ Fresh Products: Returns must be requested within 5 days of delivery.

 

Eligibility for exchange

  • Exchanges are allowed only for SIZE issues, subject to availability.

Condition of returned/exchanged items

  • Items must be in their original condition with all tags and barcodes intact.
  • Items should not be used, washed, or altered.

 

How do I Exchange a product?

  • E-Mail: Please send an email to support@shhopex.com with your Order Number and Name for verification and the reason for the Return.
  • WhatsApp Chat: Initiate a chat on WhatsApp at +965-50583287, and provide the Order No. and Your name for the verification and the reason for the Return.

 

What is the Process of Exchange?

Step 1: Once the exchange request is raised by selecting the size you wish to exchange, our team will arrange the pickup within 1-2 business days.

Step 2: The returned product will reach our warehouse within. 

Step 3: Once product received at the warehouse, the new product will be dispatched from the warehouse.



RETURN POLICY

At Shhopex, we strive to make the return process as simple and efficient as possible. This policy provides clear guidelines on how to handle returns.

 

Return Window

  • Discounted/ Fresh Products: Returns must be requested within 5 days of delivery.

 

Eligibility for Return

Returns are accepted for products that meet the return conditions outlined below. 

Condition for Returned Items

  • Items must be in their original condition, with tags and barcodes intact.
  • Items should not be used, washed, or altered.

 

How do I Return a product?

  • E-Mail: Please send an email to support@shhopex.com with your Order Number and Name for verification and the reason for the Return.
  • WhatsApp Chat: Initiate a chat on WhatsApp at +965-50583287, and provide the Order No. and Your name for the verification and the reason for the Return.

Where will the amount be credited?

The amount will be credited to your source account from where you have paid.

When will the amount be credited?

Refunds are processed immediately upon completion at the backend. However, it may take up to 5 business days for the amount to reflect in the customer's account, depending on the bank's processing time.

What if I receive a defective or damaged product?

  • All our products are dispatched after strict quality checks. However, if in certain cases you receive a defective or damaged item(s), please provide a video recording of the unboxing within 48 hours.
  • Once the issue is verified, Refund will be processed to the original source within 5 business days.

 

CUSTOMER SUPPORT

For questions or issues, contact us Monday to Saturday, 10:00AM to 11:00 PM:


WhatsApp: +965-50583287

Email:  support@shhopex.com

 

DISPUTES

Any disputes will be resolved through arbitration in Kuwait according to applicable laws.